Contact

Contact Us

We are here to help. Whether you have a question, a safety concern, a privacy request, or an idea to share, pick the option below that fits and we will point you to the right place.

support#xvideomegle.comVisit Help Center

How can we help?

Choose the topic that matches what you need. Each one routes you to the fastest way to get an answer.

General support & questions

Trouble with matching, your camera, sign-in, or anything else? Our support team is the fastest way to get an answer. Many common questions are already covered in the Help Center.

Visit the Help Center

Safety concern or reporting a user

If someone breaks the rules, the report and block tools are built into every chat, so you can act right away without waiting on us. For anything that needs a closer look, our Safety page explains how to escalate and what to include.

Account, privacy & data requests

Want to access, correct, or delete your data, or ask how we handle your information? Start with our Privacy Policy, which covers your rights and how to make a request. You can also email us and we will help you through it.

Read the Privacy Policy

Feedback & suggestions

Got an idea that would make 1v1 Chat better, or spotted something that feels off? We read every note. Tell us what you would change and why.

Business, partnerships & press

For partnership proposals, media enquiries, or other business matters, reach our team directly. Please include a short summary of what you have in mind so we can point you to the right person.

Before you email

A lot of questions have a quick answer already written up. Checking these two pages first is often faster than waiting on a reply.

Response times & the fine print

  • We read every message and aim to reply within a couple of business days. Busy periods can take a little longer, so thanks for your patience.
  • To help us answer faster, include a clear description of what happened and any steps you have already tried.
  • For safety issues that are happening in a chat right now, use the in-app report and block tools first. They act immediately.
  • 1v1 Chat is an 18+ platform intended for adults only. Please do not share sensitive personal details over email.

Ready to jump back in?

Once you are set, start a conversation. Match instantly and meet someone new right now, free to start.