1v1 Chat Help Center
Welcome to the 1v1 Chat Help Center. Find quick answers, browse help topics, and get the support you need to make the most of every conversation. New here? Start with how 1v1 Chat works.
Help topics
Pick a topic to jump straight to the answers you need. Each guide is short, clear, and built to get you back to chatting quickly.
Getting started
New to 1v1 Chat? See how the platform works and start your first conversation.
How 1v1 Chat worksFeatures & how to use them
Explore everything you can do: matching, skipping, filters, and more, explained simply.
FeaturesVideo chat
Meet new people face-to-face through live 1v1 video and learn how to get connected.
Video chatVoice chat
Prefer audio only? Find out how to talk with your voice while keeping the camera off.
Voice chatText chat
Break the ice by typing. See how to start a real-time text conversation with anyone.
Text chatOnline users
Browse who is active right now and choose exactly who you want to talk to first.
Online usersLive feed
See who is chatting live at this moment and jump into a conversation from the feed.
Live feedSafety, reporting & blocking
Stay in control with our safety tools. Learn how to report and block anyone, anytime.
SafetyPrivacy & data
Understand what information we collect and how your data is handled and protected.
Privacy policyTerms of service
Read the rules for using 1v1 Chat so you know what to expect and what is expected of you.
Terms of serviceCommunity guidelines
Learn the standards that keep every conversation respectful, safe, and welcoming.
Community guidelinesContact us
Still stuck? Reach the support team directly and we will help you sort it out.
Contact supportFrequently asked questions
Answers to the questions our members ask most. Can’t find what you need? The contact block below has you covered.
How do I get started with 1v1 Chat?
Tap “Start Chatting Now” to jump into the matching flow, or browse online users and pick who to talk to first. You are connected almost immediately. For a full walkthrough, see our how it works guide. Visit how it works guide →
Is 1v1 Chat free to use?
Yes. You can open 1v1 Chat in your browser and start meeting new people through video, voice, or text without paying to begin. Explore what is included on our features page. Visit features page →
Do I need an account or a download?
No. 1v1 Chat runs directly in your mobile or desktop browser. Nothing to install, and no long signup form to work through before you start chatting.
How do I skip to the next person?
If a conversation is not the right fit, tap skip to move on. Your next match is always right there, and there is no pressure to stay in any chat longer than you want.
How do I report or block someone?
Every chat includes report and block tools. If someone makes you uncomfortable, act on it instantly. Learn exactly how these tools work on our safety page. Visit safety page →
How do I switch between video, voice, and text?
Every match supports all three modes. Start face-to-face on camera, switch to audio-only voice, or keep things to text. Change whenever you like, right inside the conversation. Visit features →
Why can’t I connect? A few troubleshooting tips
If matching stalls, check your internet connection, allow the browser to use your camera and microphone when prompted, refresh the page, and try again. Using an up-to-date browser also helps calls connect smoothly.
How do I stay anonymous?
You are in control of what you share. Avoid giving out your real name, address, financial details, or passwords, and only reveal what you are comfortable with. Our safety page has more tips on protecting yourself. Visit safety page →
Is 1v1 Chat safe?
It is safer when you keep personal information private, stay respectful, and use the report and block tools whenever needed. Read the full set of guidelines on our safety page before you start. Visit safety page →
How do I delete my data or get more help?
To learn how your information is handled, or to request help with your data, see our privacy policy. You can also reach the team directly through our contact page and we will assist you. Visit contact page →
How to meet new people on 1v1 Chat?
Wondering how to meet new people online? It is simple here: tap “Start Chatting Now” to be matched instantly, or browse online users and choose someone yourself. This is also the easiest way to learn how to video chat with strangers. You connect face-to-face right away and can skip to a new person anytime. Visit how it works guide →
Still need help?
If you couldn’t find your answer here, our support team is ready to help. Reach out and we’ll get back to you as soon as we can.
Contact SupportReady to jump back in?
Now that you’ve got the answers, start a new conversation. Choose video, voice, or text, connect in moments, and meet someone new right now.